Terms & conditions
The rules of the shop — what you can expect from us, and what we expect from you.
Using this website
By browsing this shop or placing an order you accept the terms on this page. Please read them before you order.
You must be old enough to enter a contract to buy from us, and the details you give us — name, mobile number, delivery address — must be your own and correct. Orders with contact details we cannot verify may be cancelled.
These terms sit alongside our privacy policy and our return and refund policy; together they cover everything about ordering here.
Orders
Placing an order is an offer to buy, not a completed sale. The sale is made when we confirm the order.
We may decline or cancel an order — before or after confirmation — if the item is out of stock, if a price or description was wrong, if we cannot deliver to the address, or if the order looks fraudulent. If you have already paid for an order we cancel, you get the full amount back.
Product photographs are illustrative. Weight, packaging and brand appearance can differ slightly from the picture, and fresh produce varies naturally in size and shape.
Prices and payment
Prices are shown in Bangladeshi Taka and include applicable taxes unless the product page says otherwise. Delivery charges, when they apply, are shown at checkout before you confirm.
Prices can change at any time, but never after we have confirmed your order. If we discover a pricing error in an order we have already confirmed, we will contact you and you can choose to continue at the correct price or cancel for a full refund.
We accept the payment methods listed at checkout. Payments made online are handled by our payment partner; cash on delivery, where offered, is paid to the rider when the order arrives.
Delivery
We deliver to the areas listed at checkout. If your address falls outside them, checkout will tell you before you pay.
Delivery times are estimates, not guarantees. Weather, traffic and public holidays can delay an order; if a delivery is going to be significantly late we will contact you.
Someone should be available to receive the order at the address you gave. If nobody is reachable, the rider will attempt to contact you and the order may be returned to us. Repeated failed deliveries on cash-on-delivery orders may mean we ask for prepayment on future orders.
Please check your order when it arrives — see the return and refund policy for what to do if something is missing or damaged.
Your account and conduct
If you create an account, keep your login details to yourself — orders placed from your account are treated as placed by you.
Do not use this shop to place fake orders, to scrape or copy our content, or to interfere with how the site works. We may suspend an account that does.
The content of this site — text, photographs, logos and layout — belongs to us or to our suppliers and may not be reused without permission.
Liability and changes to these terms
We are responsible for the goods we sell you and for delivering them in the condition described. We are not responsible for losses that could not reasonably have been expected from an order of groceries, and nothing here limits any right you have under Bangladeshi consumer law.
We may update these terms as the shop changes. The version on this page at the time you order is the one that applies to that order.
These terms are governed by the laws of Bangladesh.
Last updated: update this line whenever you edit these terms.